• On-site audits
• Telephone mystery shops
• Video shops
• Bilingual shoppers
• Competitive price shopping
• Customer service training
• On-line reporting
• Quarterly reviews with your management team
• Customimzed service training videos

InnerDrive Strategies is dedicated to providing our clients with shoppers who represent their target market.

You will have shoppers...

• who will engage your employees in their language.
• who will be familiar with your products.
• who will be culturally familiar with your staff.
• who reflect your target market.

• InnerDrive Strategies uses  reporting system.
  
• Each store manager will have access to their store's evaluations anytime, day or night.
• Employee-centric scoring available!
  • Employees can be linked to questions or to an entire section of the survey.
• Conduct trend analysis to identify and correct long-term customer service deficiencies.
  
• Generate graphs for internal presentations.

• We will meet your managers on a quarterly basis to review the results of the mystery shopper program.
  At this meeting we will…
• Identify store wide positive and negative trends
• Identify what departments are over performing or under performing
• Identify those employees who are providing consistently good /poor customer service.
• Discuss any changes that should be made to the survey
• Discuss customer service training needs